Support

How to reach a human about Bot4Q.

Last updated 13 October 2026

Email [email protected]. One address, read by the person who runs the service. There is no ticket system and no bot on the other end.

What we can help with

Getting Bot4Q running in your channel, including the moderator step.
Translation quality — wrong language detected, a target language you need, output that reads badly.
Billing, cancelling, and refunds.
Excluding a viewer from translation, or being excluded yourself.
Deleting your data.

Billing questions can also go to Link

Subscriptions are sold by Link as merchant of record, so your receipt has its own support link for payment and subscription questions. Either route works, and a refund can be issued from either.

What to include

Your channel name and platform, roughly when it happened, and what you expected instead. If it is about a specific translation, the line as it appeared in chat is the fastest thing you can send us.

Response times

We aim to answer within one business day. There is no guaranteed response time and no SLA — see the terms. If something is broken for everyone, it is usually being worked on before the first email arrives.

Viewers

You do not need an account to email us. If you do not want your messages translated in a channel, say which channel and which username, and we will exclude you. Ask the same way to be included again.